CLINIC HOURS: Monday, Tuesday, Wednesday, and Friday: 9:30 am - 6 pm | Thursday: 9:30 am - 4 pm | Saturday and Sunday: 10:30 AM to 3:00 PM
Intro

WELCOME TO DOCTORS URGENT CARE & FAMILY MEDICINE OFFICE

This website is designed to acquaint you with the organization of our clinic, so you can use our services effectively. Included are important aspects related to our practices. We will be happy to discuss this with you.

A Special Note to Our Patients

All of the doctors at DUCC are dedicated, caring professionals who have chosen to practice medicine as the result of a heartfelt desire to help people. The reality of medicine today is that the system is overburdened, physicians are being asked to handle more patients and a wider range of medical issues each day.

We greatly appreciate your cooperation and understanding regarding wait times. At all times, our primary goal is to minimize this. We will do our best to deliver efficient and safe patient care as soon as it is possible.

Appointment or Walk-in

You do not need an appointment to see a walk-in doctor. When making an appointment with your family physician, the receptionist will ask about the nature of your problem to allocate the appropriate amount of time. Multiple problems may require more than one appointment.

Cancellations

Cancellations should be made 48 hours in advance as this frees a spot for someone waiting for an appointment. Missed appointments without prior notice will be charged a "No Show" fee.

Complete Physicals

Complete physicals are booked once a year and should be booked well in advance. Yearly physicals give the physician an opportunity to assess you when you are healthy, renew prescriptions and discuss preventative health care. Please arrive at least 10 minutes early for a physical. The nurse will require time to do a preliminary work-up.

Laboratory Test & X-ray Results

We recommend that all patients book a follow-up appointment in 1-2 weeks time to discuss lab results. Depending upon the type of test ordered and urgency, some patients will need to be seen in clinic sooner than others. We will contact patients with urgent abnormal results or for tests that require a sooner follow-up visit. Pregnancy test results will be called to the patient. The laboratory service is one we are pleased to provide to our patients. However, please note, only tests accompanied by a requisition from a physician in our clinic can be processed due to government license regulations.

Telephone Calls

If you have a medical problem or question you wish to discuss, please make an appointment or come as walk-in. Most medical questions need to be dealt with by a physician in order to assess the problem and document matters properly.